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Southampton

Tremona Road, Southampton, SO16 6YD

Southampton Children’s Hospital is part of University Hospital Southampton NHS Foundation Trust – one of the largest teaching trusts in the country. We are a major centre for specialist paediatric services in the south of England, providing acute specialist care not only to our local population in Southampton but for a much larger area, including the Isle of Wight and the Channel Islands.

Our specialist paediatric consultants, nurses and wider healthcare teams offer a wide range of diagnosis, treatment and support facilities for children and their parents.

Coming to hospital

Getting ready for a hospital visit can sometimes be an anxious time for children and their families. Knowing how to get here and what to bring can help you feel better prepared.

We are unable to provide transport to and from hospital but sometimes this can be arranged by your GP in exceptional circumstances.

If you think you will have difficulties, please ask your GP to assess your child and arrange hospital transport if necessary.

For your convenience, there are clearly signposted drop-off/ collection points outside each of the hospital entrances and at other locations around our sites.

If you require assistance, each of the entry and exit barriers and pay-onfoot machines have an information button that will give you access to either a traffic or security officer who will be pleased to help.

At peak times, parking can be limited, so please allow enough time to park and also ensure that you only park within the designated areas.

Disabled parking areas are clearly signposted at all our sites.

Please check our website www.uhs.nhs.uk for current car park charges.

If you stay longer than six hours, please obtain a parking discount voucher from the ward or department you have been visiting and take it to the security desk located at the main hospital entrance.

There are special concessions for resident parents and for some of our patients receiving treatments.

Further information about these can be obtained direct from the ward or department.

Maps and other useful travel information can be downloaded from our website Long-stay parking www.uhs.nhs.uk

If you need to use the car park for more than a few days, it may be worthwhile purchasing a long-stay ticket.

Long-stay tickets allow unlimited parking for either seven, 14 or 30 days.

Please obtain an authorised long stay voucher from your ward and take it to the Travelwise office located in the Old Nurses’ Home on the hospital trust site.

Parents and carers who are staying with their child are entitled to a discounted parking ticket. Please speak to your nurse about this.

Wheelchairs are available from our hospital entrance areas.

Please enquire at the main reception or ask the nurse in charge.

There are accessible toilets in public areas throughout our hospitals and many more in individual wards and departments.

Maps and further support with disability issues are available at the hospital’s main reception desks.

Please let us know before your admission if your child needs an interpreter or signer.

Call: 023 8120 4688.

We have a guide service run by volunteers. Please ask main reception if you require their assistance.

Children need to understand what is going to happen when they come to hospital. Be clear and honest, using simple words your child will understand. When answering their questions, be as honest as you can.

Some tips you may find helpful when explaining to your child about coming into hospital:

  • Choose a time when it is quiet and you won’t be interrupted
  • Use storybooks, leaflets or pictures to help you explain. Helpful books which you should be able to find in your local library include ‘When I went to hospital’ by Juliet Bawden and ‘Going into hospital’ by Anne Civardi
  • Play doctors and nurses at home with them – you can buy hospital play sets to help with this
  • Arrange to visit the ward or department once you know which one your child is going to
  • If your child is going to have an operation, explain that they will have a special sleep (anaesthetic) and might feel a little sore afterwards, but the nurses will give them some medicine to help them feel better. Reassure your child that you will be able to stay with them
  • Involve your child in planning to come into hospital by deciding what special toy to bring with them, choosing which pyjamas to take or buying something

If you have any questions about preparing your child, please email hospitalplayteam@uhs.nhs.uk, telephone 07717 440 557 or ring the ward or unit your child will be visiting. The contact number should be written on your child’s admission letter.

Action for Sick Children produce free leaflets to prepare your child for hospital. Please phone their national office on 0800 074 4519 or visit their website www.actionforsickchildren.org for more information.

Documents, information and medicines

  • This booklet
  • The medications your child currently takes, including non prescribed medications and herbal preparations
  • Information regarding allergies to food or medications
  • Information about any special dietary needs
  • Maternal child health record book
  • The name, address and phone number of your GP and/or local paediatrician

Personal items for your child

  • Medical equipment or disability aids (if applicable)
  • Pyjamas (lightweight), dressing gown and slippers
  • Toiletries – including a toothbrush, toothpaste, brush or comb
  • Special toy or cuddly blanket
  • Nappies
  • Towel
  • Any special powders or milk (we supply standard baby milk)

Personal items for you:

If you are staying overnight, please bring along:

  • A sleeping bag and pillow
  • Personal toiletries

If you are attending for the day only, you may find it helpful to bring your child’s pram or buggy and their formula milk.

You can also bring personal equipment such as portable DVD players, MP3 players, laptops/tablets or hand-held consoles, but please make sure these items are labelled.

Please note the ward cannot accept responsibility for their safety. Each ward has its own policy about bringing in your child’s own bed linen. Please ring the ward your child is being admitted to if you are unsure.

Planned admissions

If you receive an admission and booking letter, you will need to confirm your acceptance for your child’s planned surgery or procedure. Please follow the instructions on the letter.

If you cannot come as arranged

If your child is unwell, has a temperature, runny nose or cough, or you cannot come for any reason, please let us know as soon as possible.

Postponement of surgery

Sometimes, we may not have a bed due to emergencies and, although we try hard not to, it is possible that we may have to reschedule your admission.

We do try to avoid this happening as we realise how upsetting it can be. Should this happen, we will arrange another admission as soon as possible.

Telephone numbers

and key points of contact

Jersey General Hospital switchboard: 01534 442000

Jersey Travel Office:01534 442310

Opening hours Mon-Fri 9am-5pm and Saturday 9am-1pm

(If travel support is needed out of office hours, please call the Travel Office number and you will be redirected for assistance.)

Inpatient enquiries: 023 8120 6766

Bursledon House: 023 8120 6917

Children’s outpatient enquiries: 023 8120 4359

C neuro: 023 8120 6692

E1 Ocean ward children’s cardiac ward: 023 8120 6470

Children’s medical unit: 023 8120 6485

Ward G3 children’s orthopaedics: 023 8120 6486

Ward G4 children’s surgery: 023 8120 6718

Ward G4 children’s nephro-urology: 023 8120 8620

Ward G4 children’s haemodialysis: 023 8120 4147

John Atwell day ward: 023 8120 6157

Children’s emergency department: 023 8120 8109

Children’s assessment unit: 023 8120 3744

Children’s high dependency unit: 023 8120 8662

Paediatric intensive care: 023 8120 6972

Piam Brown oncology inpatient ward: 023 8120 4817

Piam Brown day ward: 023 8120 4249

Hospital play team: 07717 440 557

Patient support services: 023 8120 6325

Complaints: 023 8120 6325

The Channel Island Liaison Team can offer support to you whilst your child is in Southampton Hospital, they can support you with making travel arrangements back to Jersey and be a point of contact for you whilst you are off island with your child.

Tel: 023 8120 4512 or contact Jane Taylor Monday to Friday, 8am to 6pm on Tel: 07795 301841

plants & chairs

Accommodation

The best option for staying close to the hospital

Ronald McDonald House

The new £7 million Ronald McDonald House, adjacent to Southampton General Hospital, provides free ‘home away from home’ accommodation to families whose children are in Southampton Hospitals care.

It’s provided and run by Ronald McDonald House Charities – an independent charity that provides free accommodation to families with sick children in hospitals across the UK. They believe, as do we, that every child should be able to have their parents close by when they are in hospital.

Facilities

Ronald McDonald House offers visitors:

  • 53 en-suite bedrooms, which can accommodate a family of four
  • each bedroom has a direct line phone to the children’s hospital
  • communal lounges
  • playrooms
  • kitchens where families can cook their own food
  • laundry rooms with washing machines, dryers and irons (there is a small charge of £2 for use of the washing machines and £2 for the dryers)
  • an open-air roof terrace

Location

The House is just in front of the eye unit at Southampton General Hospital, so it’s just a short distance to Southampton Children’s Hospital (housed within Southampton General) and about a five minute walk to Princess Anne.

Room allocation

Ronald McDonald House Charities work closely with hospital staff to ensure that rooms go to those families with the greatest need. The nursing staff and doctors will refer families to the House via a referral form. It’s then up to the House staff to prioritise and allocate rooms.

They will prioritise each case on an individual basis but will use three main criteria:

  • the degree of severity of the child’s illness
  • the distance you have to travel
  • the length of time you’re likely to stay

If your child is being treated in the hospital, then you can still use the day facilities to take a shower, cook a meal and to get some time away from the ward, even if you don’t require or haven’t been allocated a room.

How much does it cost to stay at the House?

If you’re allocated a room, your accommodation cost is covered by Ronald McDonald House Charities, so you won’t need to pay. The charity will accommodate you and your family free of charge for as long as your child’s in hospital – whether that’s one week, one month or one year.

You’ll just be asked to give a £25 key deposit, which will be returned to you when you leave. You’ll need to buy and cook your own food and there is also a small charge for use of the washing machine.

Contact:

Call: 023 8093 0500

Meller House

Meller House

University Hospital Southampton covers a wide area, with many patients coming from long distances to receive specialist emergency care.

Meller House provides comfortable and friendly accommodation solely for the relatives of patients who would like to stay closer to the hospital in order to avoid long journeys.

Accommodation

There are eight twin rooms, four with en-suite and

Meller house family room

four with shared bathroom facilities. There is also one three bedded family room with a separate bathroom.

Due to the popularity of this service we are unable to offer single occupancy rooms. For that reason guests may need to share with someone of the same sex.

Children under sixteen must be accompanied by an adult.

Facilities

  • Two lounges both with TV/DVD equipment
  • Laundry room with washing machine, dryer, irons and soap powder
  • Kitchen with own cupboard space and free tea, coffee and milk
  • Peaceful garden with seating
  • Travel cot
  • Free parking

Cost

A small charge is requested of guests for the accommodation. All charges are per person per night.

Costs

Person staying

Price of room

Adult relative of an adult patient

£14 per person per night

Adult relative of a child patient (under 16)

£10 per person per night

Child relative (under 16) must be accompanied by an adult

Contact:

For patient relatives only, call 023 8120 6527

CLIC Haven is a 'home from home' which is funded by the national cancer charity CLIC Sargent. The house provides five bedrooms for families to stay while their child is in hospital. This is especially important for families who live a long way from the hospital.

CLIC Haven can also be used for children who need to receive daily treatment for several weeks and live a long way from the hospital, for example, for radiotherapy treatment.

Please speak to your nurse about staying at CLIC Haven.

We rely on you to respect the house rules, which you will find a copy of in each bedroom. This is a non-smoking house. Keys to bedrooms will be provided by the Piam Brown Unit. Please ask your nurse about room availability.

We can usually accommodate everyone who needs a room at CLIC Haven but occasionally at peak times, which are usually during school holidays, there may be a waiting list. We appreciate that everyone who asks for a room genuinely has a need and when no rooms are available we will try to offer short-term alternatives, which may be other accommodation within the hospital or a local bed and breakfast establishment. We ask that, on discharge, your room in CLIC Haven is vacated by midday so that rooms can be made ready for other parents.

Keys to the house are also available for families during the day to use lounge, kitchen or washing facilities or to get a break from the ward CLIC Haven staff will be happy to come and collect you from the ward to show you the way and explain the facilities the first time you go.

Address: 29-31 Laundry Road SO16 6AQ

Contact: 02380 773031

Hotels

Premier Inn Southampton North (2 miles from hospital)

Romsey Road, Southampton, SO16 0XJ

www.premierinn.com

Call: 087 1527 9002

Features: Free Wi-Fi, kids eat free, free parking, restaurant.

Blue Keys Hotel (2.3 miles from hospital)

82 Northlands Road, Southampton SO15 2LH

www.bluekeyshotel.co.uk

Call: 023 8022 4517

Features: Free Wi-Fi and parking, friendly staff, en-suite rooms, restaurant

Highfield House Hotel (2.5 miles from hospital)

119 Highfield Lane, Portswood, Southampton, SO17 1AQ

www.highfieldhousehotel.co.uk

Call: 023 8055 4223

Features: Fresh and contemporary feel. Wi-Fi, en suite facilities, tea and coffee facilities, flat screen TV, ironing station

Holiday Express Inn (2.5 miles from hospital)

Adanac Park, Redbridge Lane, Nursling Southampton, SO16 0YP

www.hiexpress.com

Call: 0871 902 1550

Features: Free Wi-Fi, TV, towels, free breakfast, free parking, restaurant/bar, disabled access, tea and coffee making facilities.

Double Tree by Hilton Hotel (3 miles from hospital)

Bracken Place, Chilworth, Southampton, SO16 3RB

www.doubletree3.hilton.com

Call: 023 8070 2700

Features: All rooms en-suite, TV, tea and coffee making facilities in all rooms, restaurant/bar, disabled access, laundry room, fitness centre

Premier Inn, Cumberland Place (3.5 miles from hospital)

12-13 Cumberland Place, Southampton SO15 2WY

www.premierinn.com

Call: 087 1527 8000

Features: Free Wi-Fi, air conditioned rooms, chargeable offsite parking available nearby at Grosvenor Square, centrally located

The Elizabeth House Hotel (3 miles from hospital)

42.44 The Avenue, Southampton SO17 1XP

www.elizabethhousehotel.com

Call: 023 8022 4327

Features: Free Wi-Fi, free breakfast, free parking, restaurant/bar, child friendly, room service, laundry service, disabled access

Novotel Hotel (3 miles from hospital)

1 West Quay Road, Southampton, SO15 1RA

www.novotel.com

Call: 023 8007 2800

Features: Free Wi-Fi, pay to park, disabled access, laundry service, indoor pool/spa, restaurant/bar, fitness centre, child friendly

Jurys Inn (3.5 miles from hospital)

Charlotte Place, Southampton, SO14 0TB

www.jurysinns.com

Call: 023 8037 1111 (Option 5)

Features: All rooms en-suite, tea and coffee, TV, restaurant/bar, disabled facilities available, offsite NCP paid parking 0.5 miles away

Travelodge, Southampton (3.5 miles from hospital)

144 Lodge Road, Southampton, SO14 6QR

www.travellodge.co.uk

Call: 087 1984 6212

Features: All rooms feature comfy king size bed, good
reviews online

IBIS Budget Hotel (4 miles from hospital)

3 Western Esplanade, West Quay Road, Southampton, SO15 1RA

www.ibis.com

Call: 023 8022 7705

Features: Free Wi-Fi, kids eat free, pay to park, disabled access, restaurant, air conditioning

Premier Inn Southampton City Centre (4.5 miles from hospital)

6 New Road, Southampton, SO14 0AB

www.premierinn.com

Call: 087 1527 9000

Features: Free Wi-Fi, kids eat free, free parking, restaurant

Leonardo Royal Hotel Southampton Grand Harbour (4.5 miles from hospital)

West Quay Road, Southampton, SO15 1AG

www.grandharbourhotel.co.uk

Call: 023 8063 3033

Features: Free Wi-Fi, hot tub, spa, fitness centre, pool, disabled access, restaurant and bar, laundry service, pay to park, kitchens in some rooms

Premier Inn Southampton Airport (5.5 miles from hospital)

Mitchell Way, Southampton, SO18 2XU

www.premierinn.com

Call: 087 1527 8998

Features: Free Wi-Fi, kids eat free, free parking, restaurant, soundproofed rooms due to airport proximity

Guest Houses / B&Bs

The Mayfair Guest House (2 miles from hospital)

11 Landguard Road, Southampton, SO15 5DL

Call: 023 80 22 9861

Features: Spacious, self-catering

Hunters Lodge Bed & Breakfast (2 miles from hospital)

25 Landguard Road, Shirley, Southampton, SO15 5DL

www.hunterslodgehotel.net

Call: 023 8022 7919

Features: English breakfast, quiet residential area, all rooms are en-suite, well rated, free WiFi, family rooms.

Landguard Lodge (2 miles from hospital)

21 Landguard Road, Shirley, SO15 5DL

Call: 023 8063 6904

Features: Children Welcome

Landguard House (2 miles from hospital)

44 Landguard Road, Shirley, Southampton SO15 5DP

Call: 023 8022 9708

Features: Children Welcome

Ellenborough House (2.5 miles from hospital)

172 Hill Lane, Southampton, SO15 5DB

www.ellenboroughhouse.co.uk

Call: 023 8022 1716

Features: Free Wi-Fi, tea and coffee, TV, washbasin in all rooms, shared bathroom (en-suite available), good bus route to SGH

Argyle Lodge (2.5 miles from hospital)

13 Languard Road, Southampton, SO15 5DL

www.argylelodge.com

Call: 023 8022 4063

Features: Free parking, free Wi-Fi, free breakfast, smoke-free, child friendly

The Regent Guest House (2 miles from hospital)

206 Regents Park Road, Southampton, SO15 8NY

www.theregentsouthampton.co.uk

Call: 023 8077 1711

Features: Selection of comfortable rooms, free Wi-Fi, lift, large garden with patio. Continental and full English breakfast available.

Asturias House (2 miles from hospital)

22 Howard Road, Southampton, SO15 5BN

Email: enquiries@asturiashouse.co.uk

www.asturiashouse.co.uk

Call: 023 8022 3372

Property Management

Work, Rest & Stay Apartments

Moresby Tower, Ocean Village, Southampton

info@workrestandstay.com

Call: 01243 773 223

Features: Luxury serviced apartments, one and two bedroomed. Free broadband/Wi-fi, luxury towels and linen and bathroom amenities, flat screen TV with Freeview

Flying Butler Apartments (5.5 miles from hospital)

32 Channel Way, Ocean Village, Southampton, SO14 3JA

http://www.esa-servicedapartments.co.uk

Call: 016 3523 3000

Features: Self-catering apartments

Town or Country Property (Various distances from hospital)

60 Oxford Street, Southampton, SO14 3DL

www.town-or-country.co.uk

Call: 023 8088 1000

Features: Self-catering studio apartments and houses, luxury bed linen and towels, fully equipped kitchens and dining areas, weekly housekeeping available.

Ocean Village Private Apartment (5.5 miles from hospital)

68 Andes Close, Ocean Village SO14 3HS

luke@rugbyinvest.co.uk

Call: 07795 201 765

Features: On 4th floor with lift, 2 bedrooms, parking, fully equipped kitchen, dedicated parking, river views

Prestige Apartments Southampton (5.5 miles from hospital)

4 Ocean Way, Southampton SO14 3JZ

info@prestigeapartmentssouthampton.co.uk

Call: 07989 386 460

Freephone: 0800 043 0061

Features: One and two bedroomed luxury serviced accommodation, competitive prices

Transport

Transport details by plane, bus or car

The only airline that flies directly to Southampton Aiport is Flybe.

City Reds Bus

The number 3 bus runs regularly throughout the day and is a 30 minute journey from the hospital to the town centre.

www.firstgroup.com

Call: 023 8022 4854

Bluestar Bus

The number 17 runs every ten minutes from the hospital and is a 30 minute journey from the hospital to the town centre.

Local Grocery Stores

Store details

120 Shirley High St Shirley, Southampton SO16 4EZ (12 minutes travelling by car)

Romsey Road, Southampton SO16 9GJ (5 minutes travelling by car or 15 minutes walking)

355 Shirley Road, Southampton SO15 3JD (15 minutes travelling by car)

156 Warren Ave, Southampton, SO16 6AD (8 minutes travelling by car and 11 minutes walking)

42 Dale Road SO16 6QL (5 minute walk)

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