Part of University Hospital Southampton NHS Foundation Trust
Southampton Children’s Hospital
Tremona Road, Southampton, SO16 6YD
Southampton Children’s Hospital is part of University Hospital Southampton NHS Foundation Trust – one of the largest teaching trusts in the country. We are a major centre for specialist paediatric services in the south of England, providing acute specialist care not only to our local population in Southampton but for a much larger area, including the Isle of Wight and the Channel Islands.
Our specialist paediatric consultants, nurses and wider healthcare teams offer a wide range of diagnosis, treatment and support facilities for children and their parents.
Coming to hospital
Getting ready for a hospital visit can sometimes be an anxious time for children and their families. Knowing how to get here and what to bring can help you feel better prepared.
Jersey Travel Office can arrange a taxi transfer from Southampton Airport to Southampton Hospital and the return journey when they book your flights.
For more information call Tel: 01534 442323
For your convenience, there are clearly signposted drop-off/ collection points outside each of the hospital entrances and at other locations around our sites.
If you require assistance, each of the entry and exit barriers and pay-onfoot machines have an information button that will give you access to either a traffic or security officer who will be pleased to help.
At peak times, parking can be limited, so please allow enough time to park and also ensure that you only park within the designated areas.
Disabled parking areas are clearly signposted at all our sites.
We have a guide service run by volunteers. Please ask main reception if you require their assistance.
Children need to understand what is going to happen when they come to hospital. Be clear and honest, using simple words your child will understand. When answering their questions, be as honest as you can.
Some tips you may find helpful when explaining to your child about coming into hospital:
Choose a time when it is quiet and you won’t be interrupted
Use storybooks, leaflets or pictures to help you explain. Helpful books which you should be able to find in your local library include ‘When I went to hospital’ by Juliet Bawden and ‘Going into hospital’ by Anne Civardi
Play doctors and nurses at home with them – you can buy hospital play sets to help with this
Arrange to visit the ward or department once you know which one your child is going to
If your child is going to have an operation, explain that they will have a special sleep (anaesthetic) and might feel a little sore afterwards, but the nurses will give them some medicine to help them feel better. Reassure your child that you will be able to stay with them
Involve your child in planning to come into hospital by deciding what special toy to bring with them, choosing which pyjamas to take or buying something
If you have any questions about preparing your child, please email firstname.lastname@example.org, telephone 07717 440 557 or ring the ward or unit your child will be visiting. The contact number should be written on your child’s admission letter.
Passport or ID for travel, child's birth certificate.
Hospital appointment letter.
The medications your child currently takes, including non prescribed medications and herbal preparations. In labelled packages.
Information regarding allergies to food or medications
Information about any special dietary needs
The name, address and phone number of your GP and/or local paediatrician
Personal items for your child
Medical equipment or disability aids (if applicable)
Pyjamas (lightweight), dressing gown and slippers
Toiletries – including a toothbrush, toothpaste, brush or comb
Special toy or cuddly blanket
Any special powders or milk (we supply standard baby milk)
Personal items for you:
If you are staying overnight, please bring along:
it may say on the admittance letter to bring a sleeping bag and pillow, please call ahead to confirm this with the ward.
If you are attending for the day only, you may find it helpful to bring your child’s pram or buggy and their formula milk.
You can also bring personal equipment such as portable DVD players, MP3 players, laptops/tablets or hand-held consoles, but please make sure these items are labelled.
Please note the ward cannot accept responsibility for their safety. Each ward has its own policy about bringing in your child’s own bed linen. Please ring the ward your child is being admitted to if you are unsure.
If you receive an admission and booking letter, you will need to confirm your acceptance for your child’s planned surgery or procedure. Please follow the instructions on the letter.
If you cannot come as arranged
If your child is unwell, has a temperature, runny nose or cough, or you cannot come for any reason, please let us know as soon as possible.
Postponement of surgery
Sometimes, we may not have a bed due to emergencies and, although we try hard not to, it is possible that we may have to reschedule your admission.
We do try to avoid this happening as we realise how upsetting it can be. Should this happen, we will arrange another admission as soon as possible.
and key points of contact
Jersey General Hospital switchboard: 01534 442000
Jersey Travel Office:01534 442310
Opening hours Mon-Fri 9am-5pm and Saturday 9am-1pm
(If travel support is needed out of office hours, please call the Travel Office number and you will be redirected for assistance.)
The Channel Island Liaison Team can offer support to you whilst your child is in Southampton Hospital, they can support you with making travel arrangements back to Jersey and be a point of contact for you whilst you are off island with your child.
Tel: 023 8120 4512 or contact Jane Taylor Monday to Friday, 8am to 6pm on Tel: 07795 301841
The best option for staying close to the hospital
Ronald McDonald House
The new £7 million Ronald McDonald House, adjacent to Southampton General Hospital, provides free ‘home away from home’ accommodation to families whose children are in Southampton Hospitals care.
It’s provided and run by Ronald McDonald House Charities – an independent charity that provides free accommodation to families with sick children in hospitals across the UK. They believe, as do we, that every child should be able to have their parents close by when they are in hospital.
Ronald McDonald House offers visitors:
53 en-suite bedrooms, which can accommodate a family of four
each bedroom has a direct line phone to the children’s hospital
kitchens where families can cook their own food
laundry rooms with washing machines, dryers and irons (there is a small charge of £2 for use of the washing machines and £2 for the dryers)
an open-air roof terrace
The House is just in front of the eye unit at Southampton General Hospital, so it’s just a short distance to Southampton Children’s Hospital (housed within Southampton General) and about a five minute walk to Princess Anne.
Ronald McDonald House Charities work closely with hospital staff to ensure that rooms go to those families with the greatest need. The nursing staff and doctors will refer families to the House via a referral form. It’s then up to the House staff to prioritise and allocate rooms.
They will prioritise each case on an individual basis but will use three main criteria:
the degree of severity of the child’s illness
the distance you have to travel
the length of time you’re likely to stay
If your child is being treated in the hospital, then you can still use the day facilities to take a shower, cook a meal and to get some time away from the ward, even if you don’t require or haven’t been allocated a room.
How much does it cost to stay at the House?
If you’re allocated a room, your accommodation cost is covered by Ronald McDonald House Charities, so you won’t need to pay. The charity will accommodate you and your family free of charge for as long as your child’s in hospital – whether that’s one week, one month or one year.
You’ll just be asked to give a £25 key deposit, which will be returned to you when you leave. You’ll need to buy and cook your own food and there is also a small charge for use of the washing machine.
CLIC Haven is a 'home from home' which is funded by the national cancer charity CLIC Sargent. The house provides five bedrooms for families to stay while their child is in hospital. This is especially important for families who live a long way from the hospital.
CLIC Haven can also be used for children who need to receive daily treatment for several weeks and live a long way from the hospital, for example, for radiotherapy treatment.
Please speak to your nurse about staying at CLIC Haven.
We rely on you to respect the house rules, which you will find a copy of in each bedroom. This is a non-smoking house. Keys to bedrooms will be provided by the Piam Brown Unit. Please ask your nurse about room availability.
We can usually accommodate everyone who needs a room at CLIC Haven but occasionally at peak times, which are usually during school holidays, there may be a waiting list. We appreciate that everyone who asks for a room genuinely has a need and when no rooms are available we will try to offer short-term alternatives, which may be other accommodation within the hospital or a local bed and breakfast establishment. We ask that, on discharge, your room in CLIC Haven is vacated by midday so that rooms can be made ready for other parents.
Keys to the house are also available for families during the day to use lounge, kitchen or washing facilities or to get a break from the ward CLIC Haven staff will be happy to come and collect you from the ward to show you the way and explain the facilities the first time you go.